LMS is a very powerful tool. It allows you to train your employees in a safe, engaging, and interactive environment. However, recent technological advancements have made this tool even more efficient by enabling it to integrate with other software and systems. Such integrations can not only improve the performance of the concerned systems but also of the organization as a whole.
Some of the most beneficial LMS integrations that your organization can opt for are:
1. API Integration
API or Application Programming Interface means a set of definitions, protocols, tools, and rules that allows software components to communicate with one another. It serves as an interface for developers to control and automate various applications easily. Thus, API integrations are typically undertaken to connect a database to an organization’s internal LMS.
Each API comes with a set of credentials that are similar to a login password and are referred to as keys. These keys enable developers to interact with your LMS data. Popular LMS like iSpring Learn come with API integration.
2. HR Systems
As functions, human resource management and employee training are very closely connected. Offering effective and engaging training opportunities to your employees is an integral part of human resource management for every organization. Both these functions have some common activities or processes as well. For instance, both the HR and L&T departments need to store information related to employees’ education, qualifications, certifications acquired, etc. Therefore, it is only ideal to integrate your existing HR systems with your LMS. It can save a lot of your time and effort by eliminating the need to maintain multiple records of the same set of data. Plus, it will also ensure a seamless and error-free flow of information between systems. Any changes made to an employee’s information such as his address, email id, etc will automatically reflect on every concerned platform.
3. Customer Relationship Management Systems
As the name suggests a CRM system helps organizations in managing their customer relationships. This is software that acts as a tool to bring together all of your sales, marketing, and customer service activities. It consolidates all your CRM-related processes, policies, and people into one platform. Salesforce is a leading example of a CRM system.
Integrating such systems or software with your LMS has many benefits. It enables you to create customized online training programs for sales and customer service employees based on their skills gaps. You can easily compare the performance of your salesforce before and after undergoing training and analyze the efficiency of the concerned program. This will help you in improving the quality of training in the future by highlighting the areas of improvement. Another important benefit of CRM-LMS integration is enhanced customer education.
4. Ecommerce Integrations
If you wish to not only train your employees but also sell your online training or learning courses, then it is important to have an LMS with e-commerce integration. This includes e-commerce management (eg storefront, shopping cart functionality, setting and managing prices, etc) as well as payment gateways. From sales and conversion reports to payment procedures, this integration can streamline everything.
The most popular eCommerce learning management system software integrations are PayPal, Shopify, and Stripe.
5. Video Conferencing Tools
Video sessions or tutorials play an important role in online training and learning. Therefore, it is necessary to integrate video conferencing tools with your LMS. It allows you to conduct live training sessions, webinars, and other learning events in an interactive and engaging environment. This has become even more crucial during the current situation of the Covid-19 pandemic where employees are forced to work in isolation. Video conferences or live training will not only engage them more with the program but will also keep them connected.
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6. Single Sign-On
SSO or Single Sign-On is a user authentication method that relies on a central authentication service. It allows users to enter a single login combination for all connected and independent software systems. This integration saves your employees from having to memorize multiple usernames and passwords. So, the next time you plan on investing in an LMS, make sure to look for the must-have integrations mentioned above and choose the one that best suits your needs.