In-House vs. Outsourcing IT: Which Option Is Best for You?

In-House vs. Outsourcing IT: Which Option Is Best for You?

During the last few years, 76% of businesses increased their need for IT support. It’s likely that your company also has a greater need for IT but how do you know which type to invest in?

In-house vs outsourcing is a long-debated war in the IT community. The fact is that each one has both pros and cons that suit different businesses for different reasons.

We’re here to list the benefits and detriments of each so that you can pick the right IT people for your brand. Keep reading to learn more!


An in-house information technology team is the more traditional route. It’s the way many businesses tackle their IT needs with ease. It’s comforting for many businesses to always have an IT team within the company building for any technology emergencies.

Pro: Quick Communication

The best part of an in-house team is the fact that communication is a breeze. There’s no need to play telephone tag to get the business technology help you want.

All you need to do is go to your company’s IT office and explain the situation right then and there. It’s a luxury that makes IT problems feel less annoying for everyone involved.

Pro: Speedy Fixes

Due to this instant kind of communication, you’ll never need to wait for the fixes to happen. The IT team can jump right onto a problem.

The only time you’d ever have to wait for help is if your entire team is busy with other problems within the company. However, you’ll always know that the IT crew is helping your company at all times.

Con: Higher Costs

Since the in-house team is working around the clock like any other employee, you end up paying more in the long run. This is even more so when there aren’t any real IT problems that need fixing. It’s a reprieve for your other employees, but a bore for the IT people.

This often leads to trying to find work for them to do. Otherwise, you’re paying them for no reason at all.

If your company doesn’t have much need for the latest technology devices, an in-house team would only waste your budget.

Con: Less All-Round Knowledge

Many IT people know a lot about a few aspects of the IT world. When you hire one or two of those experts, you only get the knowledge that they have.

If an issue comes up in which they have no experience, you’ll need to wait for them to learn the skill or find an alternative. It’s a problem many companies run into when they want to explore new avenues.

Con: Employee Turnaround

IT is a vast field with constant changes and advancements. It’s because of this that many IT experts tend to look for new opportunities instead of sticking with a single company.

Hiring new IT people and getting them used to your business is a time-consuming process. It’ll slow down the production of your business and take time away from other projects.


Outsourcing information technology services isn’t a new thing, but it is a service that’s gaining more traction every day. There are many benefits of outsourcing that you can never replicate by using an in-house team. This is why many businesses are turning towards outsourcing all of their IT concerns to other companies.

Pro: Easier on the Budget

A common misconception is the idea that outsourcing any kind of service will always cost more than other options. The fact is that, by outsourcing, you’re only paying for the times you need help.

Instead of paying a regular sum, you pay for exactly what you need when you need it. This leads to less strain on the business budget and allows you to put those resources into other places.

Pro: Well-Rounded Knowledge

Hiring an IT service firm is the best way to get the most for your money. Since it’s an entire collection of IT experts, there never is a problem they can’t fix. The diversity of their overall knowledge is too great.

There’s always someone in the firm who knows how to get your business back up and running. You won’t need to wait for someone to learn a new skill and you’ll get to explore your new technology adventures without delay.

Pro: No Hiring Necessary

One of the things that make outsourced IT teams so alluring is the fact that you skip the hiring process altogether. The only thing you’ll need to worry about is the result you expect to see.

It won’t be up to you to test the skills of the IT person because that’s up to the service to pick the right person for the job.

Con: Potential Security Risk

When outsiders interact with your business in any way, there are always going to be security risks. The outsourced team isn’t a hired part of your company, so there’s a chance they’re doing something with private business information. There’s also a chance they won’t do as thorough of a job in fixing the problem.

The good news is that most IT services are full of high-quality professionals who would never dare do anything like this to your company.

Con: Less Communication

Reaching an outsourced information technology firm isn’t always an easy feat. They might be off on another call or perhaps they’re closed on the day you need help.

While most IT firms keep their services available around the clock, it isn’t always possible to get in contact when you need a quick tech repair.

In-House vs Outsourcing IT Is a Decision Every Business Needs to Make

When it comes to debating in-house vs outsourcing IT, it all comes down to what works best for your business. Every technology-savvy company needs some sort of IT crew. Without IT, your employees end up spending more time trying to fix their tech than being productive.

By going over this list of pros and cons, you’ll have no trouble hiring the right people to help you reach your business goals!

Check out the rest of our Business section to learn even more ways to boost your company!

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